Troubleshoot gallery access

If a client reports an unavailable gallery or an access prompt they cannot complete, start with the gallery's current settings.

Check the link

Copy the client-facing link again from the gallery's sharing controls. Make sure the client received the complete URL and is opening it in a current browser.

Check access settings

Review whether the gallery is enabled, whether its access has expired, and whether a PIN is required. See How gallery access and privacy work for context.

Still blocked?

Ask the client for the exact error text, without asking them to send a password or PIN by email, and contact [email protected].